Keynote and Workshop Descriptions:
Sales and Service Across the Generations
Everyone likes the same type of sales style and the same type of service...right? Nothing could be further from the truth. The truth is that what your sales team doesn't know about the four generations impacts the bottom line. Each generation, with their unique values, defines a quality sales or service experience in their own unique way. What Gen X may prefer, Matures may think is outright rude. What Boomers define as "rapport building", Millenials may define as a waste of time. In "Sales and Service Across the Generations" Marston explores the sales and services biases of each of the four generations and gives simple, easy to execute ideas for how to best work with each. It is highly energetic, highly engaging, and full of immediately actionable ideas that translate into increased sales.
This presentation can be highly customized by industry or company.
This presentation can be modified to become a workshop.
Four Generations: One Workplace
Employers and managers need to understand the attitudes and expectations of each of the four generations so they can best work with each. The days of "treat everyone the same" are no longer with us; now we must accept the needs and desires of the individual. What causes the generations to differentiate from one another?
Affluent societies:
- create the generational change by repeatedly causing youth to push back on adulthood
- create threats to the apprentice-to-master model
- change the definition of 'success'
This insightful and entertaining presentation introduces audiences to the four generations of employees in today's workplace and how to work with and manage each. Case studies are brought to life and recommendations for best practices are shared.
This presentation can be highly customized to feature census data (where appropriate), company initiatives, company demographics, etc.
Worksheets are available for a quick 5-minute exercise to ensure take-away ideas and behaviors.
Recruiting and Retention concepts can be added if needed.
This presentation can be modified to be a ½ day or full day workshop.
Ask about the added value of surveying participants in the weeks prior to the presentation.
Recruiting and Retaining the Generations
Quality employees are your organization's most valuable resource. How do you find the best candidates, and how can you keep the ones you have? Who is on your 'lifer list'? What are you doing to make sure they'll stay?
Is it the right thing?
This presentation uses best practices across industries to show how today's most competitive companies are competing for, winning, and retaining their top people. It breaks down the motivations of each of the generations of employees and illustrates how companies "in the know" are using those motivations to better attract and retain their talent.
Worksheets are available for a quick 5-minute exercise to ensure take-away ideas and behaviors.
This presentation can be modified to be a ½ day workshop.
This workshop can be customized to use census data for recruiting purposes where available and appropriate.
Generational Pendulum
We've been here before. History is repeating itself right in front of us. The four generations have existed before in times much like these, and they've had the same reaction to these economic challenges. Being a student of the past makes the future predictable, and the future is bright for forward-thinking companies. Favor will fall on those who adjust their strategies to create opportunities for the predictable attitudes and outlooks of each of the generations today. Marston's "Generational Pendulum" peeks into the looking glass of the future where we see the past, present and prediction of what will happen to each of the generations. This provocative program uses similar historical times to explain the behaviors of the population. Marketing, communications, sales, and human resources will find this content thoroughly engaging and position them to benefit from these anticipated changes. History is repeating itself. Be Ready.
This presentation will be customized to focus on predictable industry trends.